Workplace Futures 2010 – People, Service, Profit: A Meeting of Minds
These conferences have always aimed to be closely focused on the current and emerging issues in FM, bringing together some of the best speakers available to shed light and share information.
2008 saw the programme focus on the future: where was FM headed over the coming five years? We took a hard look at that question – partly in response to the missed opportunity left when some other big events around at the time failed to deliver the goods. Speakers and delegates came together at the beginning of the year and tried hard to provide some answers – but it has to be admitted that we, too, failed in one way: no one foresaw the deep recession that was just months ahead.
In response to the impact of that downturn on the industry, Workplace Futures turned its attention to the whole subject of marketing in 2009. This is a favourite topic of ours at i-FM, because frankly the FM industry, for all its success over the years, is still not very good at communication, presentation or promotion – all issues that become even more critical at times of economic challenge.
In 2010, as the country and the industry struggled with recovery, the emphasis was on the basics – people, service and profit. There is no business, no success, no future unless you get all three right, and our speakers faced the issues head-on.
Click below to read past conference highlights:
Workplace Futures 2007: The Convergence of Property and FM
Workplace Futures 2008: The Future of FM
Workplace Futures 2009: Marketing in Good Times and Bad
Workplace Futures 2010: People, Service, Profit
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