About Workplace Futures

First launched in 2007, each year’s event has a different theme, with the programme carefully designed to focus closely on current and emerging issues at the time. We always aim to bring together some of the best speakers available to shed light, share information, and provide insights and advice that have real value. Read about past programmes here.

About Workplace Futures

Workplace Futures 2024 – People & Technology

What is the most important issue in facilities management today?

Start a conversation like that anywhere in the FM industry and two subjects are guaranteed to be at the top of the list – people and technology.

FM is fundamentally a people business. We have moved steadily away from the early focus on buildings and physical assets. They are still vitally important, of course; but increasingly we have shifted our concern to that true critical asset – people. Our own people, those of our customers and those who live and work in the communities in which we operate. Spurred on by the impacts of the Covid period, trends that were already evident have moved up the agenda. Wellbeing, the workplace experience, sustainability in its broadest sense, along with the elements – and often requirements – of ESG performance.

This is an area that is critically important for FM, but equally so for HR and IT. FM can be a pioneer here, helping to build the collaboration so much in need - and this event will help to extend the dialogue.

We guarantee to challenge your perceptions and provide essential take-aways and plenty of valuable insights, all freely available to share with your colleagues.

Workplace Futures 2024 will explore the symbiotic relationship between people and technology in FM – a relationship that is becoming increasingly important day by day and one that, if we get it wrong, will result in substantial costs to service providers, their employees and their customers.

Workplace Futures 2024 will bring together a strong panel of speakers to offer valuable, knowledgeable, practical information and insights – from the big trends in the technology world, the commercial world and into FM, through current challenges and opportunities around both technology and people development, to case studies of implementation and successful outcomes.

Read more...

Shaping the Future

We can’t predict the future, but we can make it happen in ways that work best for us.

That’s the point of Workplace Futures, the long-running annual facilities management conference.  Few events have a lifespan this long, especially without a change of name, let alone a change in ownership. I’m proud of the team that curates and facilitates this conference - it's the same team that launched it 16 years ago. Our aim was simple and is still the same today: challenge preconceptions and provide a platform for sharing information, ideas and solutions.  And that helps to give our delegates a competitive advantage...

  • Why Workplace Futures

    Each year’s Workplace Futures programme is carefully designed to focus closely on current and emerging issues in FM, bringing together some of the best speakers available to shed light and share information. Too many industry events do little more than scratch the surface or offer little more than thinly veiled sales presentations. You’ll get neither from Workplace Futures.

  • Why you should attend

    Workplace Futures is unique. Unlike most events in this industry which simply come and go, this conference builds each year on the success of previous years. Consequently, we have a strong and loyal following, combined with new and fresh interest in each new programme – each of which is designed to deliver real insights and practical advice drawn from frontline experience as well as focused research.

  • Who should attend

    The day is designed specifically for people responsible for FM actions and decisions, whether they are involved in communicating, marketing, selling, procuring or developing services - and, of course, those on the ground implementing and delivering those services, too. Basically, anyone with a genuine interest in the industry and its future.

  • An outstanding track record

    Workplace Futures was launched in 2007. In the years since, more than 260 speakers have offered experience, insights and advice to well over 4500 delegates. The conference theme changes each year to reflect current issues and trends: in the past we’ve looked at the convergence of disciplines and services, the business imperatives of people and profit, the commoditisation challenge, strategic partnerships and innovation. Find out more here. (http://workplace-futures.co.uk/past-conferences)

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Meet the Speakers

Lara Al AnsariAnalysis & Insights Lead, AWA

Lara Al Ansari joined AWA in 2021 and has supported a range of clients in their workplace strategy and change management efforts, including, but not limited to, the following sectors – education, finance, public sector, and not-for-profit. Lara also leads and contributes to many of AWA’s research and data analysis initiatives, including research on the potential impacts of AI in the workplace. She has a BSc in psychology from Durham University and an MSc in organisational and social psychology from the London School of Economics.

Lara Al AnsariAnalysis & Insights Lead, AWA

Lara Al Ansari joined AWA in 2021 and has supported a range of clients in their workplace strategy and change management efforts, including, but not limited to, the following sectors – education, finance, public sector, and not-for-profit. Lara also leads and contributes to many of AWA’s research and data analysis initiatives, including research on the potential impacts of AI in the workplace. She has a BSc in psychology from Durham University and an MSc in organisational and social psychology from the London School of Economics.

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Hazel BedsonGroup Marketing Director, Service Works Global

Hazel Bedson is Group Marketing Director at Service Works Global. With a background in architecture, Hazel’s record includes over 20 years in the property and FM technology sector. She is an active member of industry bodies, including the IWFM Technology SIG, where she shares her expertise on the application of digital solutions for FM.

Hazel BedsonGroup Marketing Director, Service Works Global

Hazel Bedson is Group Marketing Director at Service Works Global. With a background in architecture, Hazel’s record includes over 20 years in the property and FM technology sector. She is an active member of industry bodies, including the IWFM Technology SIG, where she shares her expertise on the application of digital solutions for FM.

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Mats BromanManaging Director, Service Works Global Nordic

Mats Broman is Managing Director at Service Works Global Nordic. With more than 20 years of experience in IT and FM related operations, he has held several board-level positions. in recent year, Mats has been driving the implementation of BIM-related services within FM companies.

Mats BromanManaging Director, Service Works Global Nordic

Mats Broman is Managing Director at Service Works Global Nordic. With more than 20 years of experience in IT and FM related operations, he has held several board-level positions. in recent year, Mats has been driving the implementation of BIM-related services within FM companies.

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Paul BullardProduct Director, SFG20

Paul Bullard is product director for maintenance management software specialist SFG20. A subject matter expert on facilities management and CAFM, Paul has held various technical, operational and strategic positions. For the past nine years he has been in a product leadership role, bringing market-leading software to the FM industry.

Paul BullardProduct Director, SFG20

Paul Bullard is product director for maintenance management software specialist SFG20. A subject matter expert on facilities management and CAFM, Paul has held various technical, operational and strategic positions. For the past nine years he has been in a product leadership role, bringing market-leading software to the FM industry.

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Matt ChapmanCEO, SBFM

Matthew Chapman is Chief Executive Officer at SBFM. He is responsible for leading the group’s strategy, client proposition, attaining ambitious growth plans and expanding the company's service offering to meet evolving market needs. A highly knowledgeable professional with more than 13 years of experience in FM, Matthew previously worked for BMW, the Guardian Media Group and Arsenal Football Club.

Matt ChapmanCEO, SBFM

Matthew Chapman is Chief Executive Officer at SBFM. He is responsible for leading the group’s strategy, client proposition, attaining ambitious growth plans and expanding the company's service offering to meet evolving market needs. A highly knowledgeable professional with more than 13 years of experience in FM, Matthew previously worked for BMW, the Guardian Media Group and Arsenal Football Club.

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Tim CookGroup CEO, nGAGE

Tim Cook is group CEO at the recruitment business nGAGE. There, he led a successful MBO and piloted the group into STEM, healthcare and international markets. Previously, he was global head of digital & innovation for Hays PLC across 32 countries and managing director of Hays UK & Ireland.

Tim CookGroup CEO, nGAGE

Tim Cook is group CEO at the recruitment business nGAGE. There, he led a successful MBO and piloted the group into STEM, healthcare and international markets. Previously, he was global head of digital & innovation for Hays PLC across 32 countries and managing director of Hays UK & Ireland.

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Kelly DolphinPeople and Culture Director, SBFM

Kelly Dolphin is People and Culture Director at SBFM. A learning and development expert, she oversees the firm’s people strategy, focusing on opportunities for all employees. She is responsible for delivering positive change that promotes equity and diversity, including directing, developing and implementing culture, employee engagement and organisation development initiatives.

Kelly DolphinPeople and Culture Director, SBFM

Kelly Dolphin is People and Culture Director at SBFM. A learning and development expert, she oversees the firm’s people strategy, focusing on opportunities for all employees. She is responsible for delivering positive change that promotes equity and diversity, including directing, developing and implementing culture, employee engagement and organisation development initiatives.

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Simone Fenton-JarvisGroup Director of Workplace Consultancy and Transformation, Vpod Solutions

Simone Fenton-Jarvis is a workplace thought-leader, passionate about creating human-centric workplaces. Her focus is on the employee experience, workplace culture and organisational performance, using data insights to deliver change and business improvement in culture, space, process and technology. She holds an MBA in FM and is a Fellow and non-executive director of IWFM. Simone is also the author of 'The Human-Centric Workplace’.

Simone Fenton-JarvisGroup Director of Workplace Consultancy and Transformation, Vpod Solutions

Simone Fenton-Jarvis is a workplace thought-leader, passionate about creating human-centric workplaces. Her focus is on the employee experience, workplace culture and organisational performance, using data insights to deliver change and business improvement in culture, space, process and technology. She holds an MBA in FM and is a Fellow and non-executive director of IWFM. Simone is also the author of 'The Human-Centric Workplace’.

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Diana FoxleeDirector of Sky Spaces, Sky.

Diana Foxlee is Director of Sky Spaces at Sky. She has spent the last seven years leading teams across Sky’s property function. As Director of Sky Spaces, she is responsible for creating inspiring spaces for colleagues to work, connect and thrive across 25 UK sites and 4 sites overseas.

Diana FoxleeDirector of Sky Spaces, Sky.

Diana Foxlee is Director of Sky Spaces at Sky. She has spent the last seven years leading teams across Sky’s property function. As Director of Sky Spaces, she is responsible for creating inspiring spaces for colleagues to work, connect and thrive across 25 UK sites and 4 sites overseas.

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Sue GlewProgramme Director, BT

Sue Glew is a programme director for BT, currently leading the Better Workplace programme – a four to five-year workplace transformation initiative. Sue is an experienced leader of business change, having worked in a range of sectors including media, retail, utilities, pharma and financial services.

Sue GlewProgramme Director, BT

Sue Glew is a programme director for BT, currently leading the Better Workplace programme – a four to five-year workplace transformation initiative. Sue is an experienced leader of business change, having worked in a range of sectors including media, retail, utilities, pharma and financial services.

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James GrahamDivisional CEO of Digital & Energy Services, Equans UK & Ireland

James Graham is Divisional CEO of Digital & Energy Services at Equans UK & Ireland, a business unit that incorporates embedded generation, renewables, EV charging and smart building technologies. In recent years, his focus has been on energy transition and the delivery of the UK’s net zero ambitions across both the public and private sectors.

James GrahamDivisional CEO of Digital & Energy Services, Equans UK & Ireland

James Graham is Divisional CEO of Digital & Energy Services at Equans UK & Ireland, a business unit that incorporates embedded generation, renewables, EV charging and smart building technologies. In recent years, his focus has been on energy transition and the delivery of the UK’s net zero ambitions across both the public and private sectors.

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Katherine HarveyGlobal Consultancy Director, Unwork

Katherine leads UnWork's workplace consultancy, bringing strategic oversight to her projects, while ensuring clients benefit from the breadth of UnWork’s global knowledge. She is adept at understanding clients’ requirements, ensuring excellent client value and providing tactical insights to complex projects. Katherine started out as a technology writer and presenter and has spoken at events all over the world on the future of work and workplace.

Katherine HarveyGlobal Consultancy Director, Unwork

Katherine leads UnWork's workplace consultancy, bringing strategic oversight to her projects, while ensuring clients benefit from the breadth of UnWork’s global knowledge. She is adept at understanding clients’ requirements, ensuring excellent client value and providing tactical insights to complex projects. Katherine started out as a technology writer and presenter and has spoken at events all over the world on the future of work and workplace.

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Linda HausmanisCEO, IIWFM

Linda Hausmanis is CEO at the Institute of Workplace and Facilities Management. Since taking the reins in 2016, she has been on a mission to re-position workplace and facilities management as a value-creating profession, underpinning IWFM’s core belief that these roles transform organisations and enhance experience.

Linda HausmanisCEO, IIWFM

Linda Hausmanis is CEO at the Institute of Workplace and Facilities Management. Since taking the reins in 2016, she has been on a mission to re-position workplace and facilities management as a value-creating profession, underpinning IWFM’s core belief that these roles transform organisations and enhance experience.

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Mark HillDirector of digital, innovation and transformation, Sodexo

Mark Hill is director of digital, innovation and transformation at Sodexo. He has spent the last 20 years leading change with the firm belief that successful transformation requires investment in people and technology in equal measure. Over the past three years, Mark has brought together key stakeholders within client organisations to co-create shared digital and data roadmaps that deliver meaningful and actionable insights to support their unique strategic agendas.

Mark HillDirector of digital, innovation and transformation, Sodexo

Mark Hill is director of digital, innovation and transformation at Sodexo. He has spent the last 20 years leading change with the firm belief that successful transformation requires investment in people and technology in equal measure. Over the past three years, Mark has brought together key stakeholders within client organisations to co-create shared digital and data roadmaps that deliver meaningful and actionable insights to support their unique strategic agendas.

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David HoworthGlobal Colleague Experience Lead, BP

David Howorth is Global Colleague Experience Lead at BP. He has an impressive track record in curating exceptional experiences for colleagues and customers within the corporate environment. This is achieved through aligning a people-centric strategy with an organisation’s corporate vision, ensuring tangible deliverables that aid transformation within the workforce and workplace. David is known for his ‘get it done’ approach built on establishing trust relationships with all stakeholders, from the C-suite to service partners.

David HoworthGlobal Colleague Experience Lead, BP

David Howorth is Global Colleague Experience Lead at BP. He has an impressive track record in curating exceptional experiences for colleagues and customers within the corporate environment. This is achieved through aligning a people-centric strategy with an organisation’s corporate vision, ensuring tangible deliverables that aid transformation within the workforce and workplace. David is known for his ‘get it done’ approach built on establishing trust relationships with all stakeholders, from the C-suite to service partners.

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Lucy JeynesManaging Director, Larch Consulting

Lucy Jeynes is Managing Director of Larch Consulting, as well as being a founding director of the company. She has 30 years’ experience in advising organisations on all aspects of FM strategy and delivery and is considered one of the UK’s experts in the field. She has led FM review and implementation programmes for a wide range of well-known organisations from sectors including commercial, retail, leisure, finance, science, universities, local authorities, government departments and charities.

Lucy JeynesManaging Director, Larch Consulting

Lucy Jeynes is Managing Director of Larch Consulting, as well as being a founding director of the company. She has 30 years’ experience in advising organisations on all aspects of FM strategy and delivery and is considered one of the UK’s experts in the field. She has led FM review and implementation programmes for a wide range of well-known organisations from sectors including commercial, retail, leisure, finance, science, universities, local authorities, government departments and charities.

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Leanne LynchCIO, ISS UK & Ireland

Leanne Lynch is chief information officer for ISS UK & Ireland. A highly accomplished technology director with global experience in the FMCG, aviation, mobile and internet industries, prior to joining ISS she served as director of technology and cyber defence at Heathrow. At ISS, she is responsible for delivering technology solutions that support, connect and protect ISS, its people and clients.

Leanne LynchCIO, ISS UK & Ireland

Leanne Lynch is chief information officer for ISS UK & Ireland. A highly accomplished technology director with global experience in the FMCG, aviation, mobile and internet industries, prior to joining ISS she served as director of technology and cyber defence at Heathrow. At ISS, she is responsible for delivering technology solutions that support, connect and protect ISS, its people and clients.

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Kieran MackieManaging Director, Amulet

As the managing director of Amulet, Kieran Mackie is responsible for the growth and strategy of the business. He is a multi-skilled, pragmatic and highly motivated individual with a breadth of knowledge of the security industry. He has been a part of Amulet for more than five years and was its commercial director before being promoted.

Kieran MackieManaging Director, Amulet

As the managing director of Amulet, Kieran Mackie is responsible for the growth and strategy of the business. He is a multi-skilled, pragmatic and highly motivated individual with a breadth of knowledge of the security industry. He has been a part of Amulet for more than five years and was its commercial director before being promoted.

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Ricky MajerChief Technology Officer, SBFM

Ricky Majer is Chief Technology Officer at SBFM. A business intelligence expert with 14 years’ experience in data analytics across sectors including retail, banking, insurance and facilities management, Ricky has a reputation for building multidisciplinary teams capable of delivering true enterprise-scale solutions into the B2B space. He leads the SBFM product team, as well as developing the company’s software architecture and technological solutions across all client sites.

Ricky MajerChief Technology Officer, SBFM

Ricky Majer is Chief Technology Officer at SBFM. A business intelligence expert with 14 years’ experience in data analytics across sectors including retail, banking, insurance and facilities management, Ricky has a reputation for building multidisciplinary teams capable of delivering true enterprise-scale solutions into the B2B space. He leads the SBFM product team, as well as developing the company’s software architecture and technological solutions across all client sites.

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Mauro OrtelliManaging Director, 14forty

Mauro Ortelli is Managing Director of 14forty, the integrated facilities management business at Compass Group UK & Ireland. Passionate about service excellence, Mauro is responsible for all aspects of 14forty’s operational delivery and business growth. He manages a team of professionals, providing support services to a diverse range of clients across 100+ locations throughout the UK.

Mauro OrtelliManaging Director, 14forty

Mauro Ortelli is Managing Director of 14forty, the integrated facilities management business at Compass Group UK & Ireland. Passionate about service excellence, Mauro is responsible for all aspects of 14forty’s operational delivery and business growth. He manages a team of professionals, providing support services to a diverse range of clients across 100+ locations throughout the UK.

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David SharpCEO, International Workplace

David Sharp is CEO of digital learning provider International Workplace. He is a fellow of both IWFM and the Chartered Institute of Marketing, and holds a Masters in AI Ethics and Society from the University of Cambridge.

David SharpCEO, International Workplace

David Sharp is CEO of digital learning provider International Workplace. He is a fellow of both IWFM and the Chartered Institute of Marketing, and holds a Masters in AI Ethics and Society from the University of Cambridge.

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Andrew TargellGlobal Head of Real Estate Technology Advisory, JLL Technologies

Andrew Targell is Global Head of Real Estate Technology Advisory at JLL Technologies. He has over 25 years’ experience in FM and property technology, spanning software development, infrastructure, project delivery and consultancy, as well as leading complex enterprise technology and business change programmes for global organisations.

Andrew TargellGlobal Head of Real Estate Technology Advisory, JLL Technologies

Andrew Targell is Global Head of Real Estate Technology Advisory at JLL Technologies. He has over 25 years’ experience in FM and property technology, spanning software development, infrastructure, project delivery and consultancy, as well as leading complex enterprise technology and business change programmes for global organisations.

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Brad TaylorDirector of Consulting, AWA

Brad is a professionally qualified senior HR practitioner with over 30 years’ experience in the private sector (banking) and professional association sectors with a focus on people strategy, organisational culture, change programmes, employee engagement and workplace transformation. He is passionate about helping people and organisations to achieve transformational growth.

Brad TaylorDirector of Consulting, AWA

Brad is a professionally qualified senior HR practitioner with over 30 years’ experience in the private sector (banking) and professional association sectors with a focus on people strategy, organisational culture, change programmes, employee engagement and workplace transformation. He is passionate about helping people and organisations to achieve transformational growth.

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Marc WatkinsBusiness Development Director, Service Works Global

Marc Watkins is Business Development Director at Service Works Global. He has extensive experience in working with a diverse international client base, from both the private and public sectors and possesses deep knowledge of applying and delivering digital solutions to improve FM operations throughout the building lifecycle.

Marc WatkinsBusiness Development Director, Service Works Global

Marc Watkins is Business Development Director at Service Works Global. He has extensive experience in working with a diverse international client base, from both the private and public sectors and possesses deep knowledge of applying and delivering digital solutions to improve FM operations throughout the building lifecycle.

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Kelly WessellSecurity and Resilience Manager (Zoos), Zoological Society of London

Kelly Wessell is Security and Resilience Manager (Zoos) at the Zoological Society of London. With a strong background in operations and an understanding of the need for visitor service and site security and safety to work hand in hand, Kelly oversees incident management, emergency planning, security and site resilience for both London and Whipsnade zoos.

Kelly WessellSecurity and Resilience Manager (Zoos), Zoological Society of London

Kelly Wessell is Security and Resilience Manager (Zoos) at the Zoological Society of London. With a strong background in operations and an understanding of the need for visitor service and site security and safety to work hand in hand, Kelly oversees incident management, emergency planning, security and site resilience for both London and Whipsnade zoos.

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Beverley WinrowCOO, Mitie

Beverley Winrow is COO for Technical Services and Integrated FM at Mitie. She is responsible for operations, driving efficiency, value and performance, as well as overseeing business growth through organic and inorganic streams. She also leads on developing the divisional strategy and driving facilities transformation.

Beverley WinrowCOO, Mitie

Beverley Winrow is COO for Technical Services and Integrated FM at Mitie. She is responsible for operations, driving efficiency, value and performance, as well as overseeing business growth through organic and inorganic streams. She also leads on developing the divisional strategy and driving facilities transformation.

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