Preliminary programme – please check back later for updates as the programme develops.

8.30 Reception opens
 
9.00 Conference starts
 
Keynote address: Looking for certainties in uncertain times
Purvin Patel, CEO – ISS UK & Ireland 
Expert analysis 1: Assessing the state of the FM market now
Ian Marson, Transaction Advisory Director – EY
Expert analysis 2: Exploring near- to mid-term FM trends
John Raspin, Partner and global head of the Energy & Environment business – Frost & Sullivan
Q&A Session
 
Coffee Break
 
What FM needs to know about the future 1: Property
Rob Harris, Principal – Ramidus Consulting
What FM needs to know about the future 2: Technology
Mark Miller, Workplace Technology Strategist – Cisco
The future of the office:
Marie Puybaraud, Global Head of Research – JLL
Which way forward for FM?
Peter Ankerstjerne, Global Lead, FM & Employee Experience – JLL and Board Chairman at the International Facility Management Association. 
Q&A Session
 
Technology in FM Awards 2021: winners announced
 
Lunch
 
Client needs and service provider responses: case studies
Client needs and service provider responses: case studies
 
Client needs and service provider responses: case studies
Tea Break 
Client needs and service provider responses: case studies
Client needs and service provider responses: case studies
Q&A Session & Discussion
 
Summary & call to action
Lucy Jeynes – Managing Director – Larch Consulting
Networking Opportunities