The ability to add value is an absolute necessity if the facilities management sector is to be sustainable, profitable and ‘a good place to be’.
So how does FM add value to clients and the wider community? How do we define it, measure it, report it, demonstrate it?
Workplace Futures 2018 took delegates on a joined-up journey, exploring the theme of adding value, not just as a theoretical model but in real-life experience. The programme provided delegates with insights from leading thinkers and doers, highlighting where the sector is and where it needs to get to. The focus was on practical elements in terms of critical factors that need to be deployed, backed up with selected case studies to demonstrate what success can look like.