Start a conversation about important issues in FM and two subjects are guaranteed to be at the top of the list – people and technology.

FM is fundamentally a people business. We have moved steadily away from the early focus on buildings and physical assets. They are still vitally important, of course; but increasingly we have shifted our concern to that true critical asset – people. Our own people, those of our customers and those who live and work in the communities in which we operate. Spurred on by the impacts of the Covid period, trends that were already evident have moved up the agenda. Wellbeing, the workplace experience, sustainability in its broadest sense, along with the elements – and often requirements – of ESG performance.

This is an area that is critically important for FM, but equally so for HR and IT. FM can be a pioneer here, helping to build the collaboration so much in need.

Workplace Futures 2024 set out to to challenge perceptions and provide essential take-aways and plenty of valuable insights, all freely available to share with colleagues.

The conference explored the symbiotic relationship between people and technology in FM – a relationship that is becoming increasingly important day by day and one that, if we get it right, bring substantial benefits to service providers, their employees and their customers.  If we get it wrong, however, there will be substantial costs.

Workplace Futures 2024 brought together a strong panel of speakers to offer valuable, knowledgeable, practical information and insights – from the big trends in the technology world, the commercial world and into FM, through current challenges and opportunities around both technology and people development, to case studies of implementation and successful outcomes.

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