Our first online event, Workplace Futures 2021 took on the impact, challenges and opportunities presented by the Covid-19 pandemic. As this extraordinary situation moved towards its first anniversary, the conference drew together a range of experts to look at the business climate facing FM and the wider economy – followed by a number of senior decision-makers who talked about what it has meant for their organisations and how they are responding.
Many of the trends we’ve seen in recent years – changing work, technology, workplaces, service requirements and more – have been greatly accelerated by the pandemic. One consequence of that is more change, in the way we design, operate and support facilities and the organisations that FMs serve.
Many these changes are both challenges and opportunities. Fundamentally, the opportunity lies within our grasp to re-engineer FM, to reimagine real estate and to finally say goodbye to all the worst aspects of price-driven outsourcing and the market’s race to the bottom.
A central message emerging from Workplace Futures 2021 was this: the winners in the years to come will be those who have faced off the challenges and embraced the opportunities most successfully. Learning, thought, planning and effective implementation are critical as this sector faces a future that is as difficult to predict as it has ever has been.