Facilities management is all about people: their skills, competence, commitment and ongoing development. But FM is also a business discipline and therefore about profit: a healthy bottom line is as critical to the client as it is to the supplier.

The vital link between people and profit is service delivery: a robust target-driven solution capable of flexing with changing needs – and those needs do keep changing.

Against that background, comparing client objectives with provider objectives can be a case of staring into a chasm rather than just a gap. How can we pull the two into alignment to build a coherent strategy fully focused on workplace well-being, one that is profitable for both sides? It’s all about a meeting of minds that successfully blends the fundamental issues: people, service and profit.

Workplace Futures 2010 tackled this head-on – exploring the fact that these three considerations are inextricably interlinked and, though priorities may change from situation to situation, ignoring any one is certain to undermine FM success and, ultimately, broader business success.